usability testing & design recommendations
OCS Usability Test
In light of legalization in Canada, I thought it would be interesting to test the usability of what was, at the time, the only legal retailer of recreational cannabis in Ontario. I recruited 8 participants to do this small-scale usability test.
Using a walkthrough approach, I assigned participants tasks a typical shopper would need to complete and observed user journeys and pain points. This was mixed with a pre-test questionnaire and a follow-up interview.
See the details and my design recommendations below.
